Delivery and Returns Policy
You will get free standard delivery on orders of $100 or more. We charge $10 for standard delivery on orders under $100.
- Orders placed before 3.00pm Monday to Friday will be dispatched by courier the next business day for standard delivery. Every effort will also be made to dispatch orders placed outside of these times on the next business day.
- Saturday, Sunday and Public Holidays are not classed as business days.
- We cannot ship to PO Boxes.
- Where the customer gives 'Authority to Leave', you authorise the delivery driver to leave your parcel unattended at your shipping address and you take full responsibility for the parcel once it is scanned as delivered. We are unable to pursue any claims for lost items once the parcel is scanned as delivered.
- Authority to Leave cannot be given for high value items such as watches, even if the customer requests this. Signature on delivery will be required for all GPS watch purchases.
Returns, Exchanges and Warranty
In addition to your statutory rights, if you change your mind within 14 days of purchase, we are happy to offer an exchange or provide store credit for the value of the purchase. The returned item must be in new, unused condition with original packaging. Excludes items purchased on Sale.
- For faulty, damaged or incorrectly supplied items, both original and return shipping fees will be covered by The Trail Co.
- For other exchanges, eg change of mind, the buyer will cover return of the goods and assumes responsibility for the goods reaching The Trail Co. in original condition. The Trail Co. will cover the cost of outbound shipping on one exchange per transaction.
- To organise a return, please contact us on 07 3123 4824 or email firstname.lastname@example.org.
- Please return items within thirty (30) days of receipt. Items must be returned with all original and undamaged packaging, including all product tags, labels and instruction manuals. If an item is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or deduct the cost of the missing accessories.
- For warranties, please return items within the warranty period, commencing from the date of successful receipt.
- All refunds will be processed within two (2) working days of approval.
- Refunds can only be processed via the original payment method.
- After The Trail Co. has processed your refund, it may take an additional five (5) working days to appear in your account.