Standard Delivery
Our standard delivery service is free for orders of $49 and above and $10 for orders below this value. Standard delivery makes use of an Australia-wide courier network meaning a street address must be provided. If you require delivery to a PO Box or AusPost Parcel Locker, see AusPost Express Shipping.
AusPost Express Shipping
Orders of $49 and above may opt for Express Shipping for a flat fee of $10. If you require delivery to a PO Box or AusPost Parcel Locker, please use this option. Orders below $49 will be delivered via Standard Delivery.
In addition to your statutory rights, if you change your mind within 14 days of purchase, we are happy to offer an exchange or provide store credit for the value of the purchase (excludes Clearance items). The returned item must be in new, unused condition with all original packaging.
For health and safety, change of mind returns cannot be accepted for underwear, creams, powders or food/nutrition products, even if the original packaging appears intact.
Unsure of your size?
If you order two of the exact same item in different sizes in the one order, we will refund the cost of the incorrect sized item once it is returned to us unused and with all original packaging. Returns must be made within our standard return period, outlined above.
Refunds
Clearance Items
Products purchased on Clearance may only be returned if they are faulty or if we supply the incorrect item. Returns are not available if it's the wrong size for you, not quite what you imagined or you have changed your mind in any other way, so please check size charts and choose carefully. We'd love to help everyone out but due to the low margin on Clearance items, we can't absorb the extra costs incurred from the payment processing fees, shipping and handling involved in exchanges.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Trail Co. Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Trail Co. Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 90609730985. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy outlines how we use and protect any information that you provide us when using this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.
The policy may be occasionally updated. You should check this page from time to time to ensure that you agree with any changes.
What we collect
The Trail Co. may collect the following information:
What we do with the information we gather
The Trail Co. require this information to further understand your needs and improve our service, in particular for the following reasons:
We do not share your data
The Trail Co. will not share your data with any third party for marketing purposes, and you will not receive offers from other companies or organisations as a result of providing us with your details.
You can unsubscribe at any time
Although The Trail Co. would like to stay in touch, you can unsubscribe at any time - simply click on the unsubscribe link in any of our emails or contact us via the website to unsubscribe from our mailing list.
Security
The Trail Co. take your security very seriously and take all reasonable steps to keep your personal information secure. Personal information may be stored both electronically on our computer system, and in hard-copy form. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure your information.
How we use cookies
To enable our systems to recognise your computer and to provide certain features to you, The Trail Co. uses cookies. This is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, allowing web applications to respond to you individually. The web application can tailor itself to your personal needs by gathering information about your preferences.
The Trail Co. use traffic log cookies to identify page usage. This helps analyse data about customer traffic, allowing the website to be improved, based on customer needs. We only use this information for statistical analysis purposes and this data is then removed from the system.
Cookies provide you with a better website experience by enabling us to monitor which pages you find useful. A cookie does not give The Trail Co. access to your computer or any personal, other than the data you have chosen to share.
You are able to either accept or decline cookies. Most web browsers now automatically accept cookies, but you can usually change your browser settings to decline cookies. However, this may prevent you from taking full advantage of the The Trail Co. website.
Links to other websites
The Trail Co. website may contain links to other websites. However, once you have used these links and have left our site, you should note that The Trail Co. has no control over other websites. We therefore cannot be responsible for the protection of any information which you provide whilst visiting such sites. These external sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you are visiting.
Controlling your personal information
You can restrict the collection or use of your personal information:
If you believe that any information The Trail Co. is holding about you is incorrect or incomplete, please write to or email us.
